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Refund Policy

No Refunds/Exchanges:

  • Flowers is a product that is used only once, so while communicating with the recipient, determining its location, delivery time, and preparing the package and it is ready for delivery, the order becomes non-refundable. If the receiver wants to cancel the order after it is prepared by us then we will send it to the sender location. In case the sender is willing to cancel the order after it is prepared by our team then the order will become nono refundable at all and he has the right to refund the delivery fees only.
  • We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@grassflorist.com with details of the product and the defect. You can send the item you consider defective to 8341 Al Kayyal Street, Al-Rawdah District, Jeddah 23434 4344, Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a rep Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.