No Refunds/Exchanges:
- Flowers is a product used only once, so while communicating with the recipient, determining its location, delivery time, and preparing the package. It is ready for delivery; the order becomes non-refundable. If the receiver wants to cancel the order after designing it, we will send it to the sender's location. If the sender is willing to cancel the order after our team prepares it, the order will become nonrefundable, and he has the right to refund the delivery fees only.
- We do not accept returns or exchanges unless the item you purchased is defective. If you receive a faulty item, please contact us at info@grassflorist.com or call +966555134211 with details of the product and the defect. You can send the item you consider defective to 8341 Al Kayyal Street, Al-Rawdah District, Jeddah 23434 4344; upon receipt of the returned product, we will thoroughly examine it and notify you via e-mail, within a reasonable period, whether you are entitled to a refund or a replacement as a result of the defect. Suppose you are entitled to a rep Upon receipt of the returned product. In that case, we will thoroughly examine it and notify you via e-mail, within a reasonable period, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price using the original payment method.