1. Your Privacy Is Critically Important To GRASS

At Grass Florist, your privacy isn’t just important, it's at the heart of everything we do.

We collect only the information necessary to process your flower orders, enhance your shopping experience, and deliver exceptional service throughout Jeddah city in Saudi Arabia.

We never trade, sell, or rent your data to anyone. The information you share helps us confirm orders, coordinate deliveries, and offer personalized experiences that make gift-giving easier and more meaningful.

By continuing to browse or make a purchase on www.grassflorist.com, you agree to this Privacy Policy and to data handling in line with the Saudi Personal Data Protection Law (PDPL).

If you do not consent to these terms, you may choose to stop using our website.

2. Information We Collect

To serve you better and ensure smooth order delivery, we may collect:

Your name, address, phone number, and email

Payment details (processed through secure third-party gateways)

Recipient information, such as their name and delivery address (when sending gifts)

Technical data, including IP address, browser type, and browsing behavior on our site

This information allows us to manage orders efficiently, track performance, and enhance the overall customer experience. All data is collected transparently, with your consent.

3. How We Use The Information

We use the information you provide to deliver an easy, reliable, and personalized service experience. Specifically, your data helps us:

Confirm, process, and deliver your flower orders.

Provide customer support and resolve inquiries.

Improve our website’s design, speed, and user experience.

Send updates on orders, payments, or new collections (only if you choose to receive them)

Fulfill legal and financial obligations.

We may share limited information with trusted service providers such as delivery partners or payment processors who operate under strict confidentiality and data protection standards.

4. Data Security

We implement strong digital safeguards to ensure your information remains safe and private.

All data transfers are protected by SSL encryption.

Payment data is handled exclusively by verified and secure gateways.

Internal access to personal information is limited to trained, authorized employees.

We routinely review and upgrade our systems to prevent unauthorized access or misuse.

Your trust matters to us, and we go the extra mile to keep your transactions and personal details secure.

5. Data Retention

We retain your information only for as long as necessary to complete your orders, meet regulatory requirements, or provide enhanced customer support.

Once the information is no longer required, it is securely deleted or anonymized to protect your privacy. Retention timelines may vary depending on the type of data and Saudi legal obligations.

Our retention policy aligns with industry best practices and Saudi PDPL standards, ensuring your data is never kept longer than necessary.

6. User Rights

You are always in control of your data. Under the Saudi PDPL, you have the right to:

Access the personal information we store about you.

Request corrections or deletions of inaccurate data.

Withdraw consent for marketing communications.

Ask how your data is being collected and used.

For any privacy-related request, please contact [email protected], and our support team will respond promptly.

We value your right to transparency and are committed to maintaining open communication regarding your privacy.

7. Updates To The Privacy Policy

As our services evolve, this Privacy Policy may be updated to reflect new technologies, business improvements, or changes in applicable laws and regulations.

Whenever we make updates, we will revise the “Last Updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we protect your data.

By continuing to use our website after changes are posted, you acknowledge and accept the updated version of our Privacy Policy.

8. Legal Compliance

Grass Florist operates in full compliance with the Saudi Personal Data Protection Law (PDPL) and related GCC eCommerce regulations.

We also follow internationally recognized standards of privacy and data security.

Our mission is to protect your privacy rights while offering a safe, transparent, and trustworthy shopping experience.

If you have any questions about our compliance practices or this policy, please contact us anytime at [email protected]